Although call centers are still costly to maintain, operate or even outsource. Big companies can afford to pay the price but the small companies are often stuck with in-house calling facilities. The in-house call facilities are however not up-to the mark. However with Voip Predictive dialer the picture might be different in near future. People can build their own call center with a easy to use Voip predictive dialer.
Now you must be wondering What is a Predictive dialing? Predictive dialing is simply automating the outbound dialing process to effectively manage your calls with little or no manual intervention. Voip predictive dialer basically does the same thing with VOIP technology as backbone.
some of the common Features in Voip predictive dialer:
- Multiple campaigns can be run simultenously.
- Auto-Transfer calls between agents (based on availability)
- Auto-dialing to customers
- Auto-Scanning Voice Mail system and auto-dialing the missed call numbers
- Call Logging, recording and management
Most predictive dialers provide most robust, feature-rich, and innovative predictive dialer on the market today. Built on the latest technologies, this cutting-edge call center solution combines sophisticated VoIP predictive dialing capabilities with a comprehensive lead management system. So, call centers of all sizes can achieve immediate value – operating more efficiently and cost-effectively, while boosting sales, market share, and profits.
Imagine running your business with your own call center like only Cisco or Nortel can think of. You can do it yourself.
In my next series of this article, I will be comparing voip predictive dialer available in the market based on their cost and features.